I'm an executive product strategist with 15 years of experience living and working in New York. Everything I do is about creating human connection. As an expert in human factors, user experience design and design thinking, I help organizations optimize their digital engagement strategies to develop both customer and colleague-facing experiences. As a professional practitioner, I have 14 years of experience driving digital transformation, providing product strategy and service design for companies like Amex, Cisco, Citizens, Facebook, Henkel, IBM, Idemia, Lenovo, Mazda, Metlife, Samsung, Verizon and others.